Multiple Simultaneous Display Support
Manage Displays Across the Enterprise
eyedogz doesn’t limit you to a single view of a single contact center. All contact centers and teams throughout the enterprise can be managed.
Completely Configurable – Based on HTML5
Personalize Each Display to Your Requirements
eyedogz enables you to start with a fully functioning template and completely configure it based on your requirements. eyedogz is based on advanced browser technology, however, no programming experience is necessary to make a compelling display.
Should you require more advanced functionality, eyedogz enables you to have complete control over the look and feel right down to the programming level of if you have the skills and requirements to do so.
Real time Analytics
Configure Thresholds and Alerts
Each eyedogz component has configurable thresholds for your key-figures, and can be set up to take action when those thresholds are breached. Under such circumstances, the colors can change, an e-mail can be sent, or an audible alert can be played to the team, indicating the need to respond quickly.
eyedogz provides you with the ability to configure your wallboards and monitoring stations to display only the information that is relevant and useful to the efficient operation of your Contact Center. Distracting visuals and information overload become a thing of the past!
eyedogz enables contact center agents to take responsibility for their activities by displaying a public view on their personal key figures, such as current status, and contact metrics. A persistent view of the current call center workload empowers agents to make decisions such as when to take a break, or when to postpone a non essential task, for the greater good of the contact center.
eyedogz is brought to you by Covington Creative, a leading Contact Center consultancy, with experience designing and implementing Contact Centers for enterprises ranging in size from less than ten agents to thousands of agents..
President / CEO
Glenn has been helping leading organizations design and implement world class contact centers for over 16 years.
VP Sales and Business Development
A pragmatic visionary with 19 years’ experience creating and implementing solutions that align information technology with business objectives.
Tim is passionate about improving processes for quality, efficiency and ultimately the bottom line. Tim is focused exclusively on the contact center space to help clients drive better customer satisfaction and operational efficiencies.
How Can We Help Your Contact Center?
We’re here to help you – contact us to enable your organization to see better and do more!